BetsWiz Privacy Policy – Our Commitment to Protecting Your Data

BetsWiz collects the information needed to create your account and provide our services. We only collect what is strictly necessary to do so. Protecting your privacy is our foremost responsibility.

Information Provided Directly by You

• Full name, date of birth, and nationality.
• Email address and mobile number.
• National ID or passport number (for KYC verification).
• Bank account or mobile banking details.
• Address and postal code.

Automatically Collected Data

• IP address and device type.
• Browser version and operating system.
• Activity logs on the platform (login times, pages visited).
• Transaction history and betting activity.
• Cookies and session data.

Collected data is used only for specific, defined purposes. BetsWiz never sells your information to advertisers or uses it for unrelated purposes.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.

BetsWiz retains your data only for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a defined period to meet legal obligations.

• Account information: retained for up to 5 years after account closure.
• Financial transaction records: 7 years (as required by law).
• KYC documents: 5 years from the date of verification.
• Cookie and session data: 30 days to 1 year.
• Customer support communication logs: retained for up to 2 years.

BetsWiz does not sell your personal information to third parties. However, limited data may be shared with trusted partners where necessary to deliver our services.

When Information Is Shared

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and banks to process transactions.
• KYC Service Providers: Approved third-party providers are used for identity verification.
• Legal Authorities: Data disclosure is mandatory when required by a court order or regulatory authority.
• Fraud Prevention: Specialist partners are engaged to help detect suspicious activity.

BetsWiz uses cookies to enhance your browsing experience and monitor site performance. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Helps monitor site traffic and user behavior.
• Marketing Cookies: Used to show you relevant ads and promotions.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Under BetsWiz's Privacy Policy, you have full control over your personal data. Contact our support team at any time to exercise these rights.

BetsWiz uses industry-standard security technology to protect your personal data. Our security team monitors systems around the clock. In the event of a data breach, affected users will be notified within 72 hours.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Stored data is secured with AES-256 encryption.
• Option to enable Two-Factor Authentication (2FA) for added account security.
• Regular security audits and vulnerability assessments.
• Automatic alerts for suspicious login attempts.
• Restricted staff access and a regular password rotation policy.

BetsWiz strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any data relating to minors.

• Age verification is carried out at the point of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a minor is suspended immediately.
• All collected data is permanently deleted.

If you suspect your child has created an account, please contact us immediately at support@betswiz.biz.

BetsWiz may update this Privacy Policy as needed. For significant changes, we will notify users by email or platform notification at least 30 days in advance.

• The effective date of any changes will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• To request a copy of a previous version, please contact support.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our Data Protection team. We're always here to help.

• Email: support@betswiz.biz
• Live Chat: Available 24/7 through the platform.
• Office: Dhaka, Bangladesh.

Once a complaint is submitted, we will aim to provide an initial response within 7 business days and a full resolution within 30 days.